Comfort Line - Winter 2006
Jan 01, 2006
This quarter our question and answer segment discusses the unique energy saving features of the German boiler system offered by Hart & Iliff.

Jan 01, 2006
This quarter our question and answer segment discusses the unique energy saving features of the German boiler system offered by Hart & Iliff.
For over 25 years, Hart & Iliff has offered a winter price protection program for our heating oil customers. Initially, we offered both a fixed price and a capped price program. In the last few years, we transitioned away from a fixed price, because it offers no downside protection, if the price drops. Even though it’s been clearly disclosed, each time prices drop during the winter, customers are extremely unhappy about being locked in at a higher price. For example, during the 2014/2015 heating season prices dropped $1.40 per gallon during the winter. This could easily happen again this winter.
Unsurprisingly, we’ve received calls about two connected issues—the surge in fuel prices and supply concerns. Russia is the world’s third largest oil producer, generating approximately 11% of total world production. The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We saw increases from our heating oil suppliers of more than $1.50 per gallon in less than a week! People are also concerned that there will be interruptions in supply that will cause them to run out of fuel. You can count on the fact that Hart & Iliff will not let you run out of oil. We have been in business for more than 130 years and have very strong relationships with suppliers and financial institutions.
The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We’ve had increases from our heating oil suppliers of over $1.50 per gallon in less than a week!
These are unsolicited comments received from Hart & Iliff customers.
"The installation has exceeded my expectations and I am grateful for your recommendation. The installation is not only functional but has an aesthetic quality, which friends of mine have admired. The service people who installed the furnace exemplified professionalism, solid work ethic, and excellent customer care. They spent a bit of extra time explaining furnace operation and their work. The extra minutes they spent with me made initial operation and programming much simple and probably eliminated a service call. As a result of your excellent service, I am and will be a very loyal Hart & Iliff customer. I recommend your company to others on a regular basis."
"I would like to express my gratitude to your company for sending such a competent service technician to service my heating unit. His work is beyond the norm. He serviced my unit completely as it should have been. He was thorough, neat and clean. He likes his job, he speaks very highly of the Hart & Iliff Company and its members. Again, thank you so much for employing such a fine man. Its always nice to be able to praise someone who has earned it."
"Thank you for coming to our need for help again. We always appreciate the quick and fine service we receive from you."