Comfort Line - Spring/Summer 2020
Jun 01, 2020
This interview with Charles Brand, the owner of Hart & Iliff, was conducted by Lorraine Cline. Lorraine is the principal of Cline Design, which has produced our newsletter for more than 20 years.
Recent Posts
Price Protection Programs for 2022 - 2023 Heating Season
For over 25 years, Hart & Iliff has offered a winter price protection program for our heating oil customers. Initially, we offered both a fixed price and a capped price program. In the last few years, we transitioned away from a fixed price, because it offers no downside protection, if the price drops. Even though it’s been clearly disclosed, each time prices drop during the winter, customers are extremely unhappy about being locked in at a higher price. For example, during the 2014/2015 heating season prices dropped $1.40 per gallon during the winter. This could easily happen again this winter.
Comfort Line - Spring/Summer 2022
Unsurprisingly, we’ve received calls about two connected issues—the surge in fuel prices and supply concerns. Russia is the world’s third largest oil producer, generating approximately 11% of total world production. The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We saw increases from our heating oil suppliers of more than $1.50 per gallon in less than a week! People are also concerned that there will be interruptions in supply that will cause them to run out of fuel. You can count on the fact that Hart & Iliff will not let you run out of oil. We have been in business for more than 130 years and have very strong relationships with suppliers and financial institutions.
A Letter to Our Customers About The Recent Oil Price Spikes
The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We’ve had increases from our heating oil suppliers of over $1.50 per gallon in less than a week!
Want to Open an Account Today?
Get StartedWhat Our Customers are Saying
These are unsolicited comments received from Hart & Iliff customers.
"The service that Hart & Iliff provides is almost unheard of today. I recommend your company ll the time. I can't thank each and everyone enough. Thank you again for great service."
"This was my first service call on a new contract with Hart & Iliff. So far I’m glad I made the switch. Service is excellent."
"Thank you for coming to our need for help again. We always appreciate the quick and fine service we receive from you."