Comfort Line - Spring/Summer 2022

Jun 13, 2022

Unsurprisingly, we’ve received calls about two connected issues—the surge in fuel prices and supply concerns. Russia is the world’s third largest oil producer, generating approximately 11% of total world production. The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We saw increases from our heating oil suppliers of more than $1.50 per gallon in less than a week! People are also concerned that there will be interruptions in supply that will cause them to run out of fuel. You can count on the fact that Hart & Iliff will not let you run out of oil. We have been in business for more than 130 years and have very strong relationships with suppliers and financial institutions.

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Comfort Line - Fall/Winter 2023

Rising energy costs have been a painful, unfortunate fact of life in 2022. The factors leading to higher energy rates are global and complex. We’re as eager as you are to see heating oil prices return to normal.
Some people think that local fuel companies, like ours, make more money when prices go up. The opposite is true. Our margins suffer, customers cut back on usage and are late paying bills. Meanwhile, we need to pay our suppliers in 10 days. It’s an awful mess for everyone.
We want to keep you in the loop during the heating season and help you navigate this winter.

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Price Protection Programs for 2022 - 2023 Heating Season

For over 25 years, Hart & Iliff has offered a winter price protection program for our heating oil customers.  Initially, we offered both a fixed price and a capped price program.  In the last few years, we transitioned away from a fixed price, because it offers no downside protection, if the price drops.  Even though it’s been clearly disclosed, each time prices drop during the winter, customers are extremely unhappy about being locked in at a higher price.  For example, during the 2014/2015 heating season prices dropped $1.40 per gallon during the winter.  This could easily happen again this winter.

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A Letter to Our Customers About The Recent Oil Price Spikes

The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices.  We’ve had increases from our heating oil suppliers of over $1.50 per gallon in less than a week! 

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What Our Customers are Saying

These are unsolicited comments received from Hart & Iliff customers.

"He did a most thorough and complete cleaning. I also want to compliment him on the calming job he did on my wife who has been very anxious since finding out all our problems with our chimney. Thanks again, and we hope to have him again next year."

D.W., Newton, NJ

"As always, Hart & Iliff service was fantastic. It seems as if all my problems are at night or on weekends. Hart & Iliff service techs respond promptly to fix the job the first time!"

E.D., Newton, NJ

"Your generosity means more than you know, and will touch more lives than you know. It’s rare these days to find a business so responsive to its customers’ needs, and so invested in the community it serves. The warmth and positive attitude everyone on the Hart & Iliff staff exudes make working with you, even under unfortunate circumstances a true pleasure. I offer my deep gratitude to you and your colleagues."

D.T., Newton, NJ