Feb 03, 2021
Hart & Iliff is a distributor and
dealer for a revolutionary new
water treatment system called
HydroFlow. HydroFlow was developed in
Europe and is now available in the United
States. It’s patented technology represents
a breakthrough in the treatment of hard
water. This technology could possibly
make other water treatment systems
obsolete.
Rising energy costs have been a painful, unfortunate fact of life in 2022. The factors leading to higher energy rates are global and complex. We’re as eager as you are to see heating oil prices return to normal.
Some people think that local fuel companies, like ours, make more money when prices go up. The opposite is true. Our margins suffer, customers cut back on usage and are late paying bills. Meanwhile, we need to pay our suppliers in 10 days. It’s an awful mess for everyone.
We want to keep you in the loop during the heating season and help you navigate this winter.
For over 25 years, Hart & Iliff has offered a winter price protection program for our heating oil customers. Initially, we offered both a fixed price and a capped price program. In the last few years, we transitioned away from a fixed price, because it offers no downside protection, if the price drops. Even though it’s been clearly disclosed, each time prices drop during the winter, customers are extremely unhappy about being locked in at a higher price. For example, during the 2014/2015 heating season prices dropped $1.40 per gallon during the winter. This could easily happen again this winter.
Unsurprisingly, we’ve received calls about two connected issues—the surge in fuel prices and supply concerns. Russia is the world’s third largest oil producer, generating approximately 11% of total world production. The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We saw increases from our heating oil suppliers of more than $1.50 per gallon in less than a week! People are also concerned that there will be interruptions in supply that will cause them to run out of fuel. You can count on the fact that Hart & Iliff will not let you run out of oil. We have been in business for more than 130 years and have very strong relationships with suppliers and financial institutions.
These are unsolicited comments received from Hart & Iliff customers.
"Much better service than prior oil company hands down. Techs were cleaner and educated well on the equipment."
"Your response to a service call has been outstanding. Your technicians are first class and know their trade."
"The installation has exceeded my expectations and I am grateful for your recommendation. The installation is not only functional but has an aesthetic quality, which friends of mine have admired. The service people who installed the furnace exemplified professionalism, solid work ethic, and excellent customer care. They spent a bit of extra time explaining furnace operation and their work. The extra minutes they spent with me made initial operation and programming much simple and probably eliminated a service call. As a result of your excellent service, I am and will be a very loyal Hart & Iliff customer. I recommend your company to others on a regular basis."