Comfort Line - Fall 2007

Sep 01, 2007

This quarter our question and answer segment discusses Hart & Iliff’s efforts to reduce energy consumption, save our customers money and be kind to the environment.

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Recent Posts

Price Protection Programs for 2022 - 2023 Heating Season

For over 25 years, Hart & Iliff has offered a winter price protection program for our heating oil customers.  Initially, we offered both a fixed price and a capped price program.  In the last few years, we transitioned away from a fixed price, because it offers no downside protection, if the price drops.  Even though it’s been clearly disclosed, each time prices drop during the winter, customers are extremely unhappy about being locked in at a higher price.  For example, during the 2014/2015 heating season prices dropped $1.40 per gallon during the winter.  This could easily happen again this winter.

Comfort Line - Spring/Summer 2022

Unsurprisingly, we’ve received calls about two connected issues—the surge in fuel prices and supply concerns. Russia is the world’s third largest oil producer, generating approximately 11% of total world production. The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices. We saw increases from our heating oil suppliers of more than $1.50 per gallon in less than a week! People are also concerned that there will be interruptions in supply that will cause them to run out of fuel. You can count on the fact that Hart & Iliff will not let you run out of oil. We have been in business for more than 130 years and have very strong relationships with suppliers and financial institutions.

A Letter to Our Customers About The Recent Oil Price Spikes

The Russian invasion of Ukraine shocked the energy markets, sending crude oil to record territory and spiking all energy prices.  We’ve had increases from our heating oil suppliers of over $1.50 per gallon in less than a week! 

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What Our Customers are Saying

These are unsolicited comments received from Hart & Iliff customers.

"The service I have had for the past 22 years has been great. It’s nice knowing there is still a company out there with such great service."

"Heating system is working well now. Very courteous service technician. Thanks."

"Just wanted to thank you for all your help last month with the air in the oil lines in the farm house.  Your patience, expertise and fixing the problem was greatly appreciated.  Thanks again for many years of excellent service!"